Return & Refund Policy

All sales are final. Because flowers are perishable, refunds, returns, and exchanges are only available in the specific circumstances below.

Reporting a Quality Issue

If your arrangement arrives damaged or doesn't match what was ordered, contact us within 24 hours of delivery at 954-842-0507 or miamiflowerstore@gmail.com. We'll replace the affected item or issue in-store credit — as flowers are perishable, we don't issue cash refunds outside what's required by law.

What's Not Covered

Personal taste ("I don't love the style") is not grounds for a return — see the Substitution Guidelines in our Delivery & Substitution Policy.
If a delivery is refused by the recipient, or completed as an unattended delivery at the customer's request, the order is considered fulfilled and is not eligible for a refund or credit. See our full Delivery & Substitution Policy for details.
If the recipient isn't available at the delivery location (for example, they've left work early or are out of town) and we deliver as instructed on the requested date, that's not grounds for a refund — we've fulfilled our obligation to deliver to the address and date provided.
Once delivered, ongoing care (watering, re-cutting stems) is the recipient's responsibility; flowers that wilt from lack of care aren't eligible for a refund or replacement.

Payment Disputes

See our Payment Authorization & Payment Disputes terms in the Delivery & Substitution Policy. By placing an order, you agree to those terms, including contacting us before filing a chargeback on a completed or refused delivery.