Shipping policy

Our Guarantee

Every order is important to us because we know how important it is to you. Flowers are perishable and each arrangement is handmade, so we treat quality seriously — if something doesn't meet your expectations, contact us and we'll make it right.

Delivery Windows

We attempt deliveries 7 days a week, but we can't guarantee an exact delivery time, especially around holidays. You can request a preferred delivery window in the notes at checkout. Funeral arrangements may need additional lead time, and Sunday deliveries may not be available.

Hospital Deliveries

When sending flowers to a hospital, please include the facility name, phone number, recipient name, and room/ward number. Many ICUs do not allow flowers, so we recommend confirming with the facility before ordering.

Substitutions

We may substitute flowers or plants of equal or greater value due to seasonality and availability, while preserving the overall look of the arrangement. For single-variety orders, flower type takes priority over color.

Recipient Refusal, Unattended Deliveries & Payment Disputes

Our full policy on what happens if a delivery is refused, left unattended at your request, or disputed with your card issuer is covered in our Delivery & Substitution Policy. By placing an order, you agree to those terms.